The National Consumer Disputes Redressal Commission (NCDRC) recently  held that in case of fraudulent transactions leading to withdraw of money from  a person's bank account, the concerned bank shall be responsible for the loss,  not the customer, if it is not proven that the fraudulent transaction had taken place due to account holder's fault.

The ruling was made by Presiding Member C. Viswanath ,  who opined that in today's digital age, the possibility that the credit card  was hacked or forged cannot be ruled out.